Delivery and Returns

1. Dispatch Schedule

Orders are processed and dispatched on standard UK working days (Monday to Friday). We are closed on weekends, UK bank holidays, and festive periods such as Christmas.

Orders placed on non-working days or outside business hours will be processed and dispatched on the next working day.

2. Delivery Rates & Services

We deliver exclusively within the United Kingdom using Royal Mail trackable services.

Standard Delivery is sent via Royal Mail Tracked 48, taking 2 to 3 working days. The fee is £5.00, or FREE on orders over £50.00.

Express Delivery is sent via Royal Mail Tracked 24, taking 1 to 2 working days. The fee is £10.00 on all orders.

3. Order Tracking

Once your order has been dispatched from our warehouse, you will receive an email containing your Royal Mail tracking code so you can follow your delivery's progress.

4. 14-Day Return Policy

In accordance with UK distance-selling legislation, you have 14 calendar days from the date you receive your order to notify us of your intent to return an item for a refund.

5. Conditions for Returns

To qualify for a standard refund, returned items must be unused, unworn, in their original saleable condition, and include all original packaging and tags intact.

6. Return Postage & Address

For change-of-mind returns, the customer is responsible for covering all return postage fees. We recommend using a tracked postal service as BB SPORTS DISTRIBUTORS cannot be held responsible for goods lost or damaged in transit.

If you receive a damaged, defective, or incorrect product, please contact us immediately so we can arrange a free return or reimburse your postage costs.

Please send all authorized returns to the following address:

Returns Department Team Direct

 29a Apple Lane

Sowton

Exeter

EX2 7HA

7. Refund Processing

Once your returned item is received and inspected at our warehouse, we will notify you of your refund approval. Refunds are processed back to the original payment method within 5 to 7 business days.