Delivery and Returns
DELIVERY COSTS
The following shipping costs apply to all orders:
UK DELIVERY* - Royail Mail 1st Class signed for
- UK Orders between £0.01 and £75 = £3.95
- UK Orders over £75 = Free Delivery!
* Includes UK Mainland, The Channel Islands and Isle of Wight, N.Ireland, Isles of Scilly, Hebrides, Shetlands, Isle of Man etc..
BFPO Numbers / Addresses We are unable to deliver to any BFPO numbers / addresses. In order to send to a BFPO, you must supply the complete address.
EUROPEAN UNION MAINLAND DELIVERY*** - Royail Mail Overseas / UPS Overseas
- EUROPEAN UNION MAINLAND*** = £10.00
*** Includes Switzerland, Norway, Andorra, Monaco, Liechtenstein, San Marino, Vatican, + outer lying European Union Islands
NB:
Some multiple item orders (depending on weight and volume) on EU orders may incur extra delivery charges. If this is the case we will contact you by email with the exact delivery charge before despatch.
NON EU / WORLD DELIVERY - Royail Mail Overseas / Parcelforce Overseas
ALL ORDERS**** = £15.00
We can only ship to the billing address for all overseas orders.
NB:
Some multiple item orders (depending on weight and volume) on non EU orders may incur extra delivery charges. If this is the case we will contact you by email with the exact delivery charge before despatch.
Value Added Tax (VAT)
Orders to ANY non EU Country are exempt from British Value Added Tax (VAT) at 20%. This taxable amount will be calculated and deducted from your order once you have entered your delivery (shipping) address at our checkout process.
The following European countries and territories are also exempt from the EU VAT charge:
- The Aland Islands
- Albania
- Andorra
- Bosnia & Herzegovina
- The Canary Islands
- The Channel Islands
- Croatia
- The Faroe Islands
- The overseas departments of France (Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana)
- Gibraltar
- Greenland
- Kosovo
- Macedonia
- Montenegro
- Mount Athos
- Norway
- Russia
- San Marino
- Serbia
- Switzerland + Liechtenstein
- Turkey
- The Ukraine
- The Vatican City.
The following EU countries and territories are included in The EU VAT charge:
- Austria
- Belgium
- Cyprus*
- Czech Republic
- Denmark, (except the Faroe Islands and Greenland)
- Estonia
- Finland
- France, (including Monaco)
- Germany, (except Busingen and the Isle of Heligoland)
- Greece
- Hungary
- The Republic of Ireland
- Italy, (except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano)
- Latvia
- Lithuania
- Luxembourg
- Malta
- The Netherlands
- Poland
- Portugal, (including the Azores and Madeira)
- Slovakia
- Spain, (including the Balearic Islands but excluding Ceuta and Melilla)
- Slovenia
- Sweden
- United Kingdom and the Isle of Man.
DELIVERY TERMS
We aim to deliver UK orders within 1-3 working days of receipt of your order, except for items from Nike, Mitre, Prostar, Greys & Gilbert * and on items requiring printing / embroidery**.
*Team Kit / Training Kit / Base Layer Items - Nike Prostar & Gilbert:
As indicated throughout the website, we aim to dispatch items from Nike ,Prostar & Gilbert within 7 working days of receipt of your order. This includes Team Kit / Training Kit items for Football, Rugby, Running and Basketball. However in some instances delivery can take up to 14 days, so please allow for this.
**Kit Printing / Embroidery Items:
The delivery timeframe for orders requiring printing / embroidery is 14 days.
Occasionally products do go out of stock and if this is the case we will endeavor to source them as soon as possible. We will inform you if the goods you have ordered cannot be delivered within the 2-3 or 14 day timeframe. Deliveries are made Monday - Friday between the hours of 8am and 6pm.
Delivery Restrictions
Some postal addresses in Northern Ireland, off shore islands and remote areas of Great Britain may not be covered by some, or all of these services and we may not be able to arrange delivery of some items to such addresses. We will contact you if there are any delivery restrictions to your address. (If you require further information please contact us).
Non EU Deliveries
RETURNS POLICY
We make every effort to ensure that any goods are delivered to you in perfect condition, and that we deliver the correct goods. However, we are only human, and should you receive incorrect or faulty goods please ring us promptly on 01392 354791, so that we can make the necessary arrangements to replace the goods.
If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 14 days of your purchase. (Exceptions can be arranged for Christmas and gift presents. Call for details).
Please note all parcels must be sent back using Recorded Delivery. Refunds are issued within 5 working days of us receiving the goods with notification confirmed via the post. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.
A delivery charge will be made for all goods replaced due to customer ordering error without exception.
Non-UK Mainland customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs incurred when re-shipping the product(s). Charges will be taken from the card used when placing your original order.
Please include a note stating reasons for return.
Please address return parcels to:
Returns Department
Team Direct
29a Apple Lane
Sowton
Exeter
EX2 7HA
Please note: Do not return goods without speaking to us first (by calling 01392 354791), so that we can arrange replacements or a refund without delay. If you should receive goods that do not meet your expectations, then you can of course return them for a full refund within 7 days of receipt, as long as the goods are unused, still in a good resaleable condition, and in their original packing.
We regret garments that have been printed / embroidered in any way cannot be accepted back for refund, except when faulty.